Returns and Exchanges
All items are final sale, and are sold on an "as is" and "as available" basis. Harajuku Hearts makes no representations or warranties of any kind, expressed, or implied, as to the operation of this website or the information, content, materials, or products included on this website. You expressly agree that your use of this website is at your sole risk.
Additional non-returnable items:
Event Tickets(also non transferable)
Yes, we do ship internationally. That includes our reservation and special order program. Please read the description on the item you wish to reserve carefully before ordering.
Rates and Delivery Times
Most orders are shipped the following business day (excluding Tuesday, US, and Japanese public holidays).
All orders are shipped with insurance via USPS. Deliveries from our San Francisco location may take up to 10 business days for you to receive, depending on your location.
Products sourced from our Japan warehouse, and all reservations and special orders, typically require 2-3 weeks for processing, on top of local delivery time. Delivery may take longer for orders being shipped to locations outside of the USA. Depending on when your order is placed, batch deliveries can take up to 4 weeks.
Please note, USPS priority and express mail rates start at a minimum weight of 1lb. This is set by USPS, and is beyond the control of Harajuku Hearts.
All of our packages are sent with tracking information. Tracking numbers are sent out automatically at the end of the day after your shipping label has been printed. It may take up to 24 hours for the email containing tracking information to be sent to you. Please keep in mind that USPS and foreign postal couriers do not always update tracking information real-time. Therefore, tracking information is not guaranteed to be accurate or up to date.
**Occasionally, USPS will re-use tracking numbers, so the tracking information will be inaccurate. In those cases, it may require some time for your tracking information to be updated. We have no control over this information, nor the operations of the postal carriers. Please be patient, and allow time for the postal services to resolve this on their own.**
There is a $10 minimum fee per order to combine orders, and a new postage rate will be recalculated based on the weight of your newly combined order.
Examples: $20 for combining 2 orders, $30 for 3 orders, $40 for 4 orders, and so forth. Since combining any order requires at least two existing orders, the minimum fee for any request would be $20 plus the additional weight. After the fees are removed, any difference over $3.00 usd will be refunded.
**Will-Call orders cannot be combined with shipped orders. Your order will be canceled if this is requested, and a 40% restocking fee will be charged.**
Address Changes, Mismatched Delivery Names.
Under standard credit card regulations, we cannot deliver to a name or address that differs from that of the name and address on file with your card company.
For this reason, there is a $5 processing fee for each address change request. If you need to alter the delivery address of your order, for your protection and to curb cyber crime, you will be required to email or fax us unaltered copies of the following credentials:
* Credit card used to place the order, front and back.
* A valid Government issued picture ID such as Driver's License, State ID, Passport, or Military ID. (Sorry, school IDs will not be accepted)
* A utility bill, bank statement, pay stub, or lease/rental agreement, with the new address.
* Pay stubs work the best for those who wish to deliver their order to a work address, as pay stubs contain both your work and billing/residential address.
Sorry, we cannot accept a wireless/cellular service statement as proof of residency.
In-Store Pick Up/ Will-call
In-store pickup services are only available to California residents from our San Francisco location.
If you've placed an order and have selected our will-call option, please wait until your order status changes to "Ready for Will-Call" before coming to pick up your order. You WILL NOT be able to pick up your order unless your order status is “Ready for Will-Call.” We will not make exceptions for any reasons. Please do not ask us to process your order ahead of others at the store, as this will likely result in a cancellation of your order, and will incur a processing fee.
**Will-Call orders cannot be combined with shipped orders. Requesting for us to do so will cancel your order, and a 40% restocking fee will be charged.**
For your protection, if someone else is picking up your order, you must contact the store first and let us know. Additionally the person picking up your order must have a current government issued ID, with matching last name and home address.
Will-Call orders will be stored in our facility for up to 30 days from your order status' "Ready for Will-Call,”change. After 30 days, there is a $1 per day storage fee. Orders held over 90 days will be considered abandoned property. In accordance with California law, the order will be canceled, and no refund given.
Cost of shipping small items
We have consistently received e-mails concerning the base price of shipping small items, such as a single pair of socks. We at Harajuku Hearts can only bring you the best prices by volume purchases. As such, small, single item purchases cannot cover our operation costs. Our base price was set to save you money, and keep us in business. So please, add a few more pairs of socks and/or hair accessories, perhaps even a purse to your order. You will notice the price of shipping will remain about the same, thus significantly increasing your purchasing power. The more you buy, the more efficient your shipping will be.
Base shipping costs, handling fee, and shipping methods
USPS Priority mail, Express Mail Service (EMS), Global Express Guaranteed (GXG) are the only shipping methods we currently offer. Insurance and tracking are mandatory for your protection and handling fees are calculated from a base weight of 1lb. The more you order, the more efficient the cost of shipping will be.
Currency and Billing
US Dollars and Japanese Yen are the only two currencies we accept. Please make your payment only in US Dollars or Japanese Yen. Exchange rates are set by the credit card company. Therefore, they will not be the same as what you would see from websites which display market bank to bank exchange rates. Your credit card will be charged at the end of the check out process. Please allow 3 to 5 business days for your financial institute to synchronize with your purchase. This is especially true when an adjustment to your order is required. If we are for some reason issuing a refund it may take up to 10 business days for tour bank to process it.
We now accept PayPal! Please bear in mind that we reserve the right to discontinue the use of this payment method when we see fit.
Duties and Tariffs
Duties and tariffs are imposed by the destination country. Saxony Company/Harajuku Hearts will not be responsible for any incurred duty and tariff fees. Due to tax, legal, and liability reasons, we cannot falsify customs information for any orders. Please do not ask us to falsify the value of your purchase, or declare your purchase as a gift.
All sales are final. No cancellations, returns, or exchanges will be permitted.
Cancellation will incur a suspension of your account, plus a 50% non-refundable administrative fee. Filing a dispute to reverse the result of a cancellation will incur permanent suspension on all future transactions, including special events and convention events with Saxony Company, Harajuku Hearts, and our affiliates.